Terms of service

Last updated: 11 Aug 25

Welcome to Dear Izzie. By accessing or purchasing from our website (www.dearizziethelabel.com) you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • These Terms and Conditions govern the use of our website and the purchase of products from Dear Izzie.

  • We reserve the right to update or change these terms at any time without prior notice.

  • All prices are in Singapore Dollars (SGD) unless otherwise stated.

2. Products and Availability

  • We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.

  • Product colors may vary slightly due to lighting, photography, or device display settings.

  • Availability is subject to stock levels, and we may discontinue items at any time.

3. Orders

  • By placing an order, you confirm that the information provided (name, address, contact details) is accurate and complete.

  • We reserve the right to refuse or cancel orders if:

    • Payment is not authorized

    • We suspect fraudulent activity

    • Products are unavailable

4. Pricing and Payment

  • Prices shown at checkout are final and inclusive of GST (if applicable).

  • We accept payment via credit card only.

  • We are not responsible for additional bank or currency conversion charges.

5. Shipping and Delivery

  • Standard shipping within Singapore is $5 per order unless otherwise stated.

  • Orders are processed within 2–4 business days after payment confirmation.

  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

  • Risk of loss passes to you once the order has been delivered to the shipping address provided.

6. Returns and Exchanges

  • We accept returns within 14 days from the date of delivery.

  • Returns are only eligible for store credit; no cash refunds will be provided.

  • Items must be unworn, unwashed, and in original packaging with tags attached.

  • To initiate a return, please contact us at hello@dearizziethelabel.com with your order number.

  • Sale items, gift cards, and accessories are non-returnable.

7. Promotions and Discounts

  • Promotional codes or discounts cannot be combined unless stated otherwise.

  • Discounts do not apply to shipping fees.

  • We reserve the right to modify or cancel promotions at any time.

8. Intellectual Property

  • All content on our website, including images, text, and logos, is owned by Dear Izzie and may not be used without permission.

9. Limitation of Liability

  • Dear Izzie shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Singapore.

  • Any disputes shall be resolved in the courts of Singapore.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: hello@dearizziethelabel.com